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# BrewMetrics Privacy Policy

**Effective Date:** [Effective Date]

BrewMetrics ("BrewMetrics," "we," "us," or "our") is a SaaS platform based in Austin, Texas that helps craft breweries track inventory and sales analytics. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data.

This policy applies to users in the United States, the European Economic Area (EEA), the United Kingdom, and other regions where we operate. It is designed to comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as amended by the CPRA.

## Information We Collect

We collect the following categories of information:

- **Account Information:** Your name, email address, password, job title, and company information (such as brewery name, address, and size).
- **Payment Information:** Billing details are collected and processed by our payment processor, Stripe. BrewMetrics does not store full credit card numbers on our servers.
- **Usage Data:** Information about how you interact with our platform, including pages visited, features used, click activity, device type, browser, IP address, and timestamps.
- **Support Communications:** Messages, chat transcripts, and related metadata when you contact us through Intercom or by email.
- **Cookies and Similar Technologies:** See the Cookies section below.

## How We Use Your Information

We use your information to:

- Provide, operate, and maintain the BrewMetrics platform.
- Process payments and manage subscriptions.
- Authenticate users and secure accounts.
- Respond to support inquiries and send service-related notifications.
- Analyze product usage to improve features, performance, and user experience.
- Send occasional marketing communications (you may opt out at any time).
- Comply with legal obligations and enforce our terms.

**Legal Bases (GDPR):** We process personal data based on (1) performance of a contract, (2) your consent, (3) our legitimate interests in operating and improving the service, and (4) compliance with legal obligations.

## How We Share Your Information

We do not sell your personal information. We share data only with trusted service providers that help us deliver the BrewMetrics service, including:

- **Stripe** – payment processing
- **Google Analytics** – product and website analytics
- **Intercom** – customer support and in-app messaging
- **Cloud hosting and infrastructure providers** – secure data storage

We may also disclose information when required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition.

## International Data Transfers

BrewMetrics is headquartered in the United States. If you are located in the EEA or UK, your personal data may be transferred to and processed in the U.S. We rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses (SCCs) to protect cross-border transfers.

## Data Retention

We retain personal information for as long as necessary to provide the service, fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.

## Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit, access controls, and regular security reviews. No system is 100% secure, but we work hard to safeguard your information.

## Cookies

BrewMetrics and our service providers use cookies and similar technologies to operate the platform, remember preferences, analyze usage, and support customer interactions. Categories include:

- **Essential cookies** – required for login and core functionality.
- **Analytics cookies** – used by Google Analytics to understand how users engage with our product.
- **Support cookies** – used by Intercom to provide live chat and messaging.

You can control cookies through your browser settings or our cookie consent banner (where applicable).

## Your Rights

**GDPR (EEA/UK users):** You have the right to access, correct, delete, restrict, or object to our processing of your personal data, as well as the right to data portability and to withdraw consent at any time. You may also file a complaint with your local data protection authority.

**CCPA/CPRA (California users):** You have the right to:

- Know what personal information we collect and how it is used.
- Request deletion or correction of your personal information.
- Opt out of the "sale" or "sharing" of personal information (BrewMetrics does not sell personal information).
- Limit the use of sensitive personal information.
- Not be discriminated against for exercising your rights.

To exercise any of these rights, contact us at [Contact Email]. We will verify your request and respond within the timeframes required by law.

## Children's Privacy

BrewMetrics is not intended for individuals under 16, and we do not knowingly collect personal information from children.

## Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above and, where appropriate, notify you by email or through the platform.

## Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

**BrewMetrics**
Austin, Texas, USA
Email: [Contact Email]

For EU/UK users, you may also contact our designated representative at [Contact Email].

# Privacy Policy for BrewMetrics

**Effective Date:** [Effective Date]

BrewMetrics ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our SaaS platform (collectively, the "Service").

Please read this policy carefully. By accessing or using BrewMetrics, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

## Information We Collect

We collect information in the following ways:

**Information You Provide Directly:**
- Account registration data, including name, email address, and company information
- Payment information (credit card details processed through Stripe; we do not store full payment card data)
- User-generated content, such as inventory records, sales data, and analytics queries
- Communication data, including support requests and feedback submitted through our platform

**Information Collected Automatically:**
- Device information (device type, operating system, browser type)
- Usage analytics (pages visited, features used, time spent, clickstreams)
- IP address and approximate geographic location
- Cookies and similar tracking technologies

## How We Use Your Information

BrewMetrics uses collected information for the following purposes:

- **Service Delivery:** Providing, maintaining, and improving the BrewMetrics platform
- **Account Management:** Creating and managing your account, processing payments, and sending transactional emails
- **Customer Support:** Responding to inquiries and providing technical assistance through Intercom
- **Analytics:** Analyzing platform usage patterns via Google Analytics to enhance user experience and features
- **Marketing & Communications:** Sending promotional emails (only where permitted by law and with your consent)
- **Compliance:** Meeting legal obligations and enforcing our Terms of Service
- **Security:** Detecting fraud, preventing abuse, and maintaining platform security

## Information Sharing and Third Parties

We do not sell your personal data. However, we share information with trusted service providers:

- **Stripe:** Payment processing (see [Stripe Privacy Policy](https://stripe.com/en-us/privacy))
- **Google Analytics:** Usage analytics (see [Google Analytics Privacy Policy](https://policies.google.com/privacy))
- **Intercom:** Customer support and messaging (see [Intercom Privacy Policy](https://www.intercom.com/privacy))

We may disclose your information if required by law, court order, government request, or when necessary to protect our legal rights or user safety. In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

## Data Storage and Security

BrewMetrics implements industry-standard security measures, including encryption in transit (TLS/SSL) and at rest, access controls, and regular security audits. However, no system is completely secure. We retain personal data only as long as necessary to provide the Service or comply with legal obligations. Upon account deletion, we remove your personal data within 30 days, except where legally required to retain it.

## Cookies and Tracking Technologies

BrewMetrics uses cookies and similar technologies to enhance functionality and user experience. These include:

- **Essential Cookies:** Required for platform functionality
- **Analytics Cookies:** Used by Google Analytics to understand usage patterns
- **Preference Cookies:** To remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling cookies may limit Service functionality. We do not currently honor Do Not Track (DNT) signals, as no standard has been established.

## Your Privacy Rights

Depending on your location, you may have the following rights:

**GDPR Rights (EU Residents):**
- Right to access your personal data
- Right to rectification (correction) of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with your data protection authority

**CCPA Rights (California Residents):**
- Right to know what personal data is collected
- Right to delete personal data (with limited exceptions)
- Right to opt-out of the sale or sharing of personal data
- Right to non-discrimination for exercising CCPA rights

To exercise any of these rights, contact us at [Contact Email]. We will respond within 30 days (45 days for GDPR requests). We may require verification of your identity before processing requests.

## Children's Privacy

BrewMetrics is not intended for users under 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that a child has provided us with information, we will delete such data and terminate the child's account.

## Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Effective Date" at the top will be updated accordingly. Continued use of BrewMetrics following changes constitutes your acceptance of the revised policy.

## Contact Us

For questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

**BrewMetrics Privacy Team**  
Email: [Contact Email]  
Address: Austin, Texas, USA  
Response Time: 5–10 business days

By using BrewMetrics, you trust us with your data. We are committed to protecting that trust through transparent, lawful, and ethical privacy practices.

Of course. Here is a complete, professional privacy policy for BrewMetrics, drafted according to your specifications.

***

# Privacy Policy for BrewMetrics

**Effective Date:** [Effective Date]

## 1. Introduction

Welcome to BrewMetrics! We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how BrewMetrics ("we," "us," or "our") collects, uses, shares, and protects your information when you use our software-as-a-service (SaaS) platform for inventory and sales analytics (the "Service").

This policy applies to all users of our Service, including those in the United States and the European Union. We have designed it to be compliant with key privacy frameworks, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using our Service, you agree to the collection and use of information in accordance with this policy.

## 2. Information We Collect

We collect information in a few different ways to provide and improve our Service to you.

#### a. Information You Provide Directly

*   **Account Information:** When you sign up for BrewMetrics, we collect your name, email

# BrewMetrics Privacy Policy

**Effective Date: [Effective Date]**

BrewMetrics, a SaaS platform based in Austin, Texas, helps craft breweries track inventory and sales analytics. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website (brewmetrics.com) or services. It applies to visitors, users, and customers in the US (including California residents under CCPA) and EU (under GDPR).

By using our services, you consent to the practices described here. If you have questions, contact us at [Contact Email].

## Information We Collect

We collect information to provide and improve our services. This includes:

- **Account and Contact Information**: When you sign up, we collect your name, email address, company name, and brewery details.
- **Payment Information**: We process payments via Stripe, which collects billing details like credit card info. We do not store full payment details ourselves.
- **Usage Data**: Automatically collected via Google Analytics and Intercom, including IP address, browser type, device info, pages visited, time spent on site, and interaction data (e.g., feature usage for analytics and support).
- **Communications**: Messages sent via Intercom support chats or email.
- **Cookies and Tracking**: See "Cookies" section below.

We collect this to deliver personalized services. For California residents (CCPA), this is our notice at collection: categories include identifiers, commercial info, internet activity, and inferences.

EU residents: We are the data controller under GDPR.

## How We Use Your Information

We use your information for:

- Providing our SaaS platform (e.g., inventory tracking, analytics dashboards).
- Processing payments and subscriptions via Stripe.
- Communicating via email or Intercom (e.g., support, updates).
- Improving services through analytics (Google Analytics for site traffic; Intercom for product usage).
- Marketing (e.g., newsletters; you can opt out anytime).
- Legal compliance, fraud prevention, and security.

We retain data only as long as needed for these purposes or legal requirements (e.g., 7 years for financial records).

## Cookies and Similar Technologies

We use cookies and tracking technologies for functionality, analytics, and personalization:

- **Essential Cookies**: For login and core features.
- **Analytics Cookies**: Google Analytics tracks site usage (anonymized where possible).
- **Support Cookies**: Intercom for chat and user sessions.

You can manage cookies via browser settings. Disabling them may limit functionality. We use Google Analytics opt-out tools. No third-party advertising cookies.

## How We Share Your Information

We do not sell your personal information (CCPA opt-out not applicable).

We share with:

- **Service Providers**: Stripe (payments), Google Analytics (analytics), Intercom (support/product data). These are bound by contracts to protect your data.
- **Business Transfers**: In mergers or acquisitions.
- **Legal Requirements**: To comply with laws, subpoenas, or protect rights.

No sharing with unrelated third parties.

## Data Storage and Security

Data is stored in secure US-based servers (e.g., AWS). We use encryption, access controls, firewalls, and regular audits. For EU users, we ensure GDPR-compliant transfers via Standard Contractual Clauses with providers.

## Your Rights

You have control over your data. To exercise rights, contact [Contact Email]. We respond within 45 days (extendable).

- **Access**: Request a copy of your data.
- **Correction**: Update inaccurate info.
- **Deletion**: Request erasure (subject to legal exceptions).
- **Objection/Restriction**: Object to processing (e.g., marketing); restrict in disputes.
- **Portability**: Receive data in machine-readable format (GDPR).
- **CCPA Rights** (CA residents): Know categories disclosed/sold (none sold); delete; opt-out of sale/sharing (email [Contact Email] or Do Not Sell link).

Verify identity via email/security questions. No discrimination for exercising rights. EU users: No automated decisions with legal effect.

## Children's Privacy

Our services are not for children under 16 (or 13 in some US states). We do not knowingly collect children's data. Parents can contact us to delete.

## International Data Transfers

For EU/UK users, data may transfer to the US. We use GDPR-approved mechanisms like Standard Contractual Clauses.

## Changes to This Policy

We may update this policy. Changes post on our site with notice (e.g., email). Continued use means acceptance.

## Contact Us

Questions? Email [Contact Email] or write:  
BrewMetrics  
[Your Address]  
Austin, TX [ZIP]  

For EU GDPR complaints, contact us first; if unresolved, your data protection authority.

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